Dr. Gary J. KATZENSTEIN

Gary J. KATZENSTEIN

Assistant Professor

Email: mngary@ust.hk

 

PhD 1997 Carnegie Mellon University, Organizational Behavior

M.Sc. 1993 Carnegie Mellon University, Industrial Administration

MBA 1983 University of California at Los Angeles, Information Systems

M.Sc. 1983 University of California at Los Angeles, Computer Science

Sc.B. 1978 Brown University, Computer Science

 
 

 


ACADEMIC AND PROFESSIONAL EXPERIENCE

   Academic Experience

  • Assistant Professor, Department of Management of Organizations, HKUST, 1997-present.
  • Guest Speaker, Nanjing University, China, Fall 1998.
  • Teaching Assistant, Carnegie Mellon University, Spring 1996, Spring 1997.
  • Group Process Consultant, Carnegie Mellon University, U.S.A., Fall 1994, Fall 1996.
  • Japanese teacher, Jericho High School, Jericho, NY, 1985-1989.

   Professional Experience

  • Research Associate, Development Dimensions International, Pittsburgh, 1996.
  • Systems Analyst/Consultant, Smart Communications, New York, 1990-1991.
  • Freelance Author, authored Funny Business, 1985-1991.
  • Educational Consultant/Manager, Princeton Review, New York, 1985-1991.
  • Luce Scholar, Sony Corporation, Tokyo, Japan, August 1983-July 1984.
  • Consultant, Mars, Inc., Los Angeles, CA, October 1982-May 1983.
  • Writing Consultant, Systems Research Inc., Los Angeles, CA, Summer 1980-1982.


PUBLICATIONS

   Articles

  • Katzenstein, G.J. (2001). What Will We Remember? Cognition, Communication, and Emotion as Foundations of Lifelong Learning. Proceedings of Hong Kong University of Science and Technology Teaching and Learning Symposium. Hong Kong.
  • Katzenstein, G.J. and Lerch, F.J. (2000). Beneath the Surface of Organizational Processes: A Social Context Framework for Business Process Redesign. ACM Transactions on Information Systems, 18(4), 383-422.
  • Katzenstein, G.J. (1996). The Debate on Structured Debate: Towards a Unified Theory, Organizational Behavior and Human Decision Processes, 66(3), 316-332.
  • Katzenstein, G.J. "Japanese Management: What to Try; What to Toss," Working Woman Magazine, February, 1991.
  • Katzenstein, G.J. "Stranger in a Strange Land," Best of Business Quarterly, Fall, 1990, pp. 34-41.
  • Katzenstein, G.J. "Behind the Japanese Screen," Denver Post, May 7, 1990.
  • Katzenstein, G.J. "Behind the Sony Screen,"Brown Alumni Monthly, April 1990.
  • Katzenstein, G.J. "Japanese Management: Good or Bad?" Los Angeles Times, Sunday Business Section, December 10, 1989.
  • Katzenstein, G.J. Funny Business: An Outsider's Year in Japan, New York: Soho Press, 1989.
  • Katzenstein, G.J. "Word Processors for Libraries," Library Technology Reports, Vol. 19, No. 2 (March/April 1983), pp. 121-188.

   Book Chapters

  • Katzenstein, G.J. and Lerch, F.J. (2000) Beneath the Surface of Organizational Processes: A Social Context Framework for Business Process Redesign. ACM Transactions on Information Systems, 18(4), 383-422.
  • Katzenstein, G.J. and Lerch, F. J. (1999) "Business Process Reengineering in Multinational Corporations," in McKern, B. (Ed.) Leading Through Innovation: Managing International Network Corporations, New York: John Wiley Publishers & Strategic Management Society.

   Books

  • Katzenstein, G.J. Funny Business: An Outsider's Year in Japan, New York: Soho Press, 1989.

   Papers Under Review

  • Katzenstein, G. J. "Organizational Creativity and Innovation: A Cognitive Perspective." (Under revision at Organization Science).

   Working Papers

  • Katzenstein, G.J. "Conversations for One Person: The Causes and Consequences of Organizational Silence."
  • Katzenstein, G.  "Beneath the Surface of Organizational Processes:  The Role of Accountability in Process Emergence." 
  • Katzenstein, G. J. "Constraining Organizational Exceptions: The Role of Accountability."
  • Katzenstein, G. J. "Subjective Assessments of Consistency: Clarifying an Ambiguous Construct."
  • Katzenstein, G. J. "Managing International R&D Networks," with Bruce McKern, Carnegie Bosch Institute, November 1994.
  • Katzenstein, G. J. "What Generates Trust in Organizations: A Social Networks Answer."

   Presentations

  • Katzenstein, G. Organizational Transformation for E-commerce.  Presented at the Renmin University Conference on Human Resource Management, Renmin University, Beijing, PRC, November 2001.
  • Katzenstein, G. The Fear of Being Honest: Effects in Cross-cultural Settings. Presented at the Academy of Management, Toronto, Canada. August 2000.
  • Katzenstein, G. Conversations for One Person: The Causes and Consequences of Organizational Silence. Presented at the Academy of Management, Toronto, Canada. August 2000.
  • Katzenstein, G. Breaking Organizational Rules: The Role of and Expectations and Observability in Process Emergence. Presented at the Academy of Management, San Diego, CA. August 1998.
  • Katzenstein, G. Beneath the Surface of Organizational Processes: The Role of Accountability in Process Emergence. Presented at the Academy of Management, Cincinnati, OH. August 1996.
  • Katzenstein, G. What Generates Trust in Organizations. Presented at the Academy of Management, Cincinnati, OH. August 1996.
  • Katzenstein, G. The Debate on Structured Debate: Towards a Unified Theory. Presented at Western Academy of Management, Banff, Canada. March 1996.
  • Katzenstein, G. The Role of Tacit Knowledge Assumptions in Organizational Creativity and Innovation. Presented at INFORMS, Los Angeles, CA. April 1995.
  • Katzenstein, G. J. and Lerch, F.J. Business Process Reengineering in Multinational Companies. International Conference on High Performance Global Corporations, Boca Raton, FL. April 1995.
  • Katzenstein, G. The Intra-Organizational Transfer Process: A Cognitive Perspective. Presented at TIMS/ORSA, College on Organizations, Detroit, MI. October 1994.


RESEARCH

   Research Interests

  • Managerial and organizational cognition
  • Organizational learning: organizational knowledge creation, storage, and transfer
  • Innovation and Creativity
  • Organizational theory
  • Organizational processes and process redesign
  • International management
  • Chinese management

   Research Grants

  • Research Grants Council Grant, Hong Kong, 2000-2003.
  • Direct Allocation Grant, Hong Kong University of Science and Technology, 1998-1999, 1999-2000.
  • Graduate Student Conference Presentation Award, Carnegie Mellon University, 1996.
  • Carnegie Bosch Institute for Applied Studies in International Management; for studying process redesign in multinational corporations, 1994-1995.


TEACHING INTERESTS

  • Managerial and Organizational Cognition
  • Organizational Behavior and Theory
  • Organization Communication and Information Systems
  • International Management


COURSES TAUGHT

  • Introduction to Information Systems - MBA course
  • Organizational Transformation for E-Commerce - MSc in E-Commerce Executive Course
  • Research Methods Seminar - both PhD and master level at Nanjing University
  • Organizational Behavior - Undergraduate level
  • International Management - Both undergraduate and master level
  • Organizational Behavior and Inter-Cultural Communications - Summer Institute Program
  • Human Behavior in Organizations - master level, Carnegie Mellon University
  • Human-Centered Reengineering - master level, U.S.A.


PROFESSIONAL ACTIVITIES AND AFFILIATIONS

   Reviewer 

  • Academy of Management Journal
  • Academy of Management Review
  • Organization Science
  • International Conference on Information Systems (ICIS)
  • Asian Academy of Management

   Professional Membership

  • Member of Academy of Management
  • Member of Institute for Management Science (INFORMS)


HONORS AND AWARDS

  • Teaching Innovation Award, HKUST, 2001.
  • Dean's Recognition of Teaching Excellence, HKUST, 1998, 1999, 2000
  • Wei Lun Fellowship, HKUST, 1998-1999
  • Richard Irwin Foundation Dissertation Fellowship, 1994-1995
  • Forum Fellow, Carnegie Bosch International Executive Forum on Managing International Research and Development, Carnegie Mellon University, November 1994
  • Carnegie Mellon representative to Organizational Behavior Doctoral Students' Consortium, Academy of Management Meetings, August, 1994
  • William Larimer Mellon Fellowship, Carnegie Mellon University, 1991-1994
  • Commencement Forum Speaker, Brown University Commencement, 1990
  • Henry Luce Foundation Scholarship, 1983-1984
  • Edward W. Carter Award, 1983
  • R.C. Baker Foundation Fellowship, 1982-1983
  • Atlantic Richfield Company Foundation Fellowship, 1981-1982
  • U.C.L.A. School of Engineering and Applied Science Fellowships, 1980-1981, 1979-1980
  • Graduated magna cum laude with Honors from Brown University
  • Grumman Aerospace Corporation Scholarship, 1974-1978